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Sunday, February 27
 

9:00am PST

HACnet Golf Tournament
Join us Sunday, Feb. 27th for the annual HACnet event at the Monarch Beach Golf Links. We will kick off the day at 9 am with a shotgun start. Round-trip transportation will be provided from the Hyatt. You must pre-register for golf if you would like to play.


Sunday February 27, 2022 9:00am - 2:00pm PST
Waldorf Astoria Monarch Beach Club and Resort

4:00pm PST

Welcome Reception
Join us at the beautiful Hyatt in Huntington Beach, CA for drinks and appetizers while watching the sunset over the Pacific Ocean during with the Welcome Reception. Start your PACnet '22 experience by meeting and mingling with friends and peers, enjoy great music and kick off your week.

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Sunday February 27, 2022 4:00pm - 7:00pm PST
Huntington Ballroom & Lighthouse Courtyard
 
Monday, February 28
 

6:30am PST

PACnut 5k Run
Pack your sneakers again and join us for the PACnut 5K Run…because only a nut would get up this early at PACnet! With our event location on the scenic Pacific Coast Highway, enjoy breathtaking ocean views on this invigorating run before hitting the conference.

All running levels are encouraged to participate – run at your own pace.

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 28, 2022 6:30am - 7:30am PST
Lighthouse Courtyard - Foot Bridge to the Beach

8:00am PST

Registration and Continental Breakfast
Registration and Continental Breakfast

Monday February 28, 2022 8:00am - 9:00am PST
Expo Hall located in the Huntington Ballroom

9:15am PST

Welcome and Keynote with Kim Damron & Keith White
Hear CEO Kim Damron and CTO Keith White discuss the state of the community, including mobile strategy, consumer trends, and data insights that drive revenue and elevate the customer experience.

Speakers
avatar for Kim Damron

Kim Damron

CEO & President, Paciolan
As President and CEO of Paciolan, Kim manages the direction and vision for the entire company, including client satisfaction, retention and direction of all products, services and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging... Read More →
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Product and Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 30 years as a technologist, including 15 years in the ticketing industry... Read More →


Monday February 28, 2022 9:15am - 10:15am PST
Grand Salon D

10:15am PST

Coffee Break with Business Partners
Coffee Break with Business Partners

Monday February 28, 2022 10:15am - 10:45am PST
Expo Hall located in the Huntington Ballroom

10:45am PST

Paciolan Product Keynote with Keith White
Learn the product vision with CTO Keith White to unlock data, leverage intuitive tools, personalize customer interactions to simplify your job.

Speakers
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Product and Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 30 years as a technologist, including 15 years in the ticketing industry... Read More →
avatar for Kevin Willis

Kevin Willis

Senior Product Manager, Paciolan
avatar for Jennifer Miller

Jennifer Miller

Director of Product, Fundraising, Paciolan


Monday February 28, 2022 10:45am - 11:45am PST
Grand Salon D

11:45am PST

In-N-Out Burger Lunch
Enjoy a Southern California favorite on us!

Monday February 28, 2022 11:45am - 1:15pm PST
Conference Porte Cochere

1:15pm PST

Personal Development: Leadership and Career Development Panel
Hear career advice from industry leaders, including how they realized success and grew their careers, as well as insights throughout their journey. These tips and lessons will help you to catapult your career!

Moderators
avatar for Matt Roberts

Matt Roberts

Founder + CEO, D1. ticker

Speakers
avatar for Martin Jarmond

Martin Jarmond

Alice and Nahum Lainer Family Director of Athletics, UCLA
Martin Jarmond was hired on May 19, 2020 as UCLA’s Alice and Nahum Lainer Family Director of Athletics, becoming the ninth athletic director in school history. Jarmond came to UCLA from Boston College, where he served as the school’s Director of Athletics for three years. During... Read More →
avatar for Mike Bohn

Mike Bohn

Charles Griffin Cale Director of Athletics, USC

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 28, 2022 1:15pm - 2:15pm PST
Grand Salon D

1:15pm PST

Reinvesting in Revenue: Ticket and Pricing Strategies
With pressure to create more revenue and a resurgence in demand, it is critical to understand pricing strategies and opportunities to drive revenue. Discover data trends, learn proven tactics to increase yield, and leverage tools to maximize revenue for your organization and become a revenue rock star. 


Moderators
avatar for Steve Demots

Steve Demots

CRO, Paciolan
As Chief Revenue Officer, Steve is in charge of industry strategy including developing new business opportunities and solidifying long-term partnerships. An integral part of the Paciolan team, he manages all aspects of the client-facing business, including the teams leading business... Read More →

Speakers
avatar for Jamie Vosmeier

Jamie Vosmeier

Vice President Sales & Marketing, Fox Theatre
avatar for Jonathan Marks

Jonathan Marks

CEO/Chief Ticket Officer, Dynamic Pricing Partners
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →
avatar for Mario Morris

Mario Morris

Executive Deputy Athletic Director, University of Notre Dame
Morris, alongside the athletic director and senior director for athletic development, leads in developing strategic priorities for fundraising and actively engages in donor engagement activities.
avatar for Akshay Khanna

Akshay Khanna

North America GM, StubHub

Sponsors
avatar for Dynamic Pricing Partners

Dynamic Pricing Partners

CEO/Chief Ticket Officer, Jonathan Marks
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 28, 2022 1:15pm - 2:15pm PST
Grand Salon E-G

2:15pm PST

Coffee Break
Coffee Break

Monday February 28, 2022 2:15pm - 2:45pm PST
Expo Hall located in the Huntington Ballroom

2:45pm PST

Personal Development: Addressing Burnout: Maintaining a Healthy, Successful Career
Let's face it. The live entertainment industry comes with periods of long hours, including weekends. Hear ideas, tips, and strategies to refresh, balance your life, and navigate burnout. Learn how to recognize and respond to symptoms of burnout as Jaci shares techniques and tools to build personal and organizational resilience. 

Moderators
avatar for Callista Nurimba

Callista Nurimba

Director, Product Marketing, Paciolan

Speakers
avatar for Jaci Anderson

Jaci Anderson

Leadership Life Coach, Jaci Anderson Coaching
If you don’t plan to defy burnout, burnout will defy you.-Jaci AndersonJaci Anderson centers the wellbeing of women of color in her work as an organizational development consultant and certified leadership life coach. With a mandate to defy burnout and lead liberated. Jaci’s passion... Read More →

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 28, 2022 2:45pm - 3:45pm PST
Grand Salon D

2:45pm PST

Reinvesting in Revenue: Data-Driven Decision Making
Understand how to tap into insights from your data to power decisions for your business that generate revenue, create time efficiencies and drive business impact. We'll share powerful insights from Fanbase, demonstrate the power of third-party data appends, and discuss data strategies from some of the leading minds in technology and entertainment.  

Moderators
avatar for Keith White

Keith White

CTO, Paciolan
As Chief Product and Technology Officer, Keith brings strategic vision coupled with a diverse set of abilities that he is using to drive the product transformation for Paciolan and our customers. With more than 30 years as a technologist, including 15 years in the ticketing industry... Read More →

Speakers
avatar for Patrick Nowlin

Patrick Nowlin

Senior Associate AD, Business Innovation & Revenue Generation, University of Notre Dame
avatar for Elizabeth Gray

Elizabeth Gray

Executive Director, Oklahoma City Civic Center Music Hall
avatar for Joni Smoller

Joni Smoller

Senior Associate AD for External Relations, Kansas State University
avatar for Jim Hanauer

Jim Hanauer

VP, Fanbase Engineering, Product and Analytics, Learfield

Sponsors
avatar for Dynamic Pricing Partners

Dynamic Pricing Partners

CEO/Chief Ticket Officer, Jonathan Marks
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 28, 2022 2:45pm - 3:45pm PST
Grand Salon E-G

3:45pm PST

Coffee Break
Coffee Break

Sponsors
avatar for Alvarado Manufacturing

Alvarado Manufacturing

VP of Sales, Brian McNeill
U.S.-owned and operated since 1956, Alvarado manufactures a complete portfolio of intelligent access control solutions for sports and entertainment venues worldwide. Products such as the widely popular IntraQ Portable Pedestal allow patrons to self-validate credentials for entry purposes... Read More →


Monday February 28, 2022 3:45pm - 4:15pm PST
Expo Hall located in the Huntington Ballroom

4:15pm PST

Personal Development: Reinvest in Staff And Build a Well-Balanced Team
A well-balanced staff is critical to individual, team, and organizational success. In addition, there is a benefit in having diverse opinions, perspectives, and representations of your team and the customers you serve. Hear strategies and tools to level up diverse teams and hire well-rounded individuals.    

Moderators
avatar for Deana Barnes

Deana Barnes

SVP of Client Engagement, Paciolan
As Senior Vice President of Client Engagement, Deana leads several teams responsible for delivering Paciolan’s signature service and support to its client base of over 500 live sports and entertainment organizations. Deana’s teams include Paciolan’s Client Partners and Ecommerce... Read More →

Speakers
avatar for Ian Moses

Ian Moses

Head of Diversity Equity & Inclusion, Learfield
avatar for Patti Philips

Patti Philips

CEO, Women Leaders in College Sports
avatar for Paula Smith

Paula Smith

Director of Intercollegiate Athletics, UC Irvine, Athletics
Paula Smith was named Director of Intercollegiate Athletics at UC Irvine on June 6, 2019. Smith has nearly 30 years of experience in college athletic administration, 14 of those at UCI. She previously served as executive associate athletic director (2008 to 2012), senior associate... Read More →
avatar for Eddie Nuñez

Eddie Nuñez

Vice President/Director of Athletics, University of New Mexico
Eddie Nuñez enters his fifth year as UNM’s Athletic Director, being named to the top post in athletics on August 31, 2017.  Nuñez is UNM’s 13th Athletic Director, dating back to 1911. His title was officially changed to Vice President/Director of Athletics in the fall of 2... Read More →

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Monday February 28, 2022 4:15pm - 5:15pm PST
Grand Salon D

4:15pm PST

Reinvesting in Revenue: Navigating New Trends including NFT, Gambling & Digital Consumer Engagement
There are many trends that are quickly making a big impact on live entertainment. NFTs for ticketing, live entertainment gambing, personalization and digital consumer engagement all continue to make a big splash in our industry. But how can your organization take advantage of these growing trends to provide you a competitive advantage, allocate resources to manage emerging initiatives, and navigate a path forward? We'll dive into strategies and identify opportunities for live entertainment.

Moderators
avatar for Christian Lewis

Christian Lewis

SVP of Business Development, Paciolan
Christian Lewis started his career at Paciolan in 2013 as Director of College Athletics managing business development and cultivating strategic relationships. He was promoted to Vice President of Business Development in 2017 and charged with leading a team responsible for new customer... Read More →

Speakers
avatar for Ari Daie

Ari Daie

Founder + CEO, Fevo
avatar for Mike Lorenc

Mike Lorenc

Head of Industry - Ticketing & Gambling Marketplaces at Google, Google
Mike heads up Google's Ticketing & Live Events category, working with key ticketing, music, sports, and live events clients covering Sports Leagues, Music/Concert Promoters, and Broadway advertisers.Mike is an adjunct professor at Michigan State University's Advertising Department... Read More →

Sponsors
avatar for Dynamic Pricing Partners

Dynamic Pricing Partners

CEO/Chief Ticket Officer, Jonathan Marks
Dynamic Pricing Partners is an industry-leading pricing, analytics, and ticket distribution technology company providing data-driven solutions to teams, venues, and organizations across the collegiate and professional sports and live entertainment landscape. Dynamic Pricing Partners... Read More →


Monday February 28, 2022 4:15pm - 5:15pm PST
Grand Salon E-G

5:30pm PST

Janam Pre-PACfest Cocktail Party
Come visit with your peers for a cocktail reception, prior to our Monday night PACFest!

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Monday February 28, 2022 5:30pm - 7:00pm PST
Grand Ballroom Foyer and Patio

7:00pm PST

PACFest
Surf's up! Hang ten with your peers and us for a hip evening of networking, food, and drinks. Throw on your shades, flip-flops, beachwear, or surf attire, and chill out to live tunes. So whether you're a beach bum, hipster, or a beach bunny, soak up the good vibes at our keen PACfest this year. Dude, it's shore to be fun!

Monday February 28, 2022 7:00pm - 10:00pm PST
Grand Ballroom Foyer and Salon A-C
 
Tuesday, March 1
 

7:00am PST

Mindful Yoga
Join us on your mats for a mindful beginner yoga session. Start your day fresh!

Tuesday March 1, 2022 7:00am - 7:45am PST
Lighthouse Courtyard

8:15am PST

Continental Breakfast
Breakfast

Tuesday March 1, 2022 8:15am - 9:00am PST
Expo Hall located in the Huntington Ballroom

9:00am PST

The 16th Annual Star Awards
The PACnet Star Awards recognizes game-changers, mold breakers, and superstars in our client community across all Paciolan client genres. The awards acknowledge organizations that exceeded expectations and achieved uncommon results in ticketing, marketing, or fundraising.

Speakers
avatar for Christian Lewis

Christian Lewis

SVP of Business Development, Paciolan
Christian Lewis started his career at Paciolan in 2013 as Director of College Athletics managing business development and cultivating strategic relationships. He was promoted to Vice President of Business Development in 2017 and charged with leading a team responsible for new customer... Read More →
avatar for Deana Barnes

Deana Barnes

SVP of Client Engagement, Paciolan
As Senior Vice President of Client Engagement, Deana leads several teams responsible for delivering Paciolan’s signature service and support to its client base of over 500 live sports and entertainment organizations. Deana’s teams include Paciolan’s Client Partners and Ecommerce... Read More →


Tuesday March 1, 2022 9:00am - 9:45am PST
Grand Salon D

9:45am PST

Break
Coffee Break

Tuesday March 1, 2022 9:45am - 10:15am PST
Expo Hall located in the Huntington Ballroom

10:15am PST

Fundraising: Product Strategy in Fundraising
Learn tips from PAC Fund product experts and your peers utilizing the system to leverage new features and functionality. In addition, we'll cover specific use cases in PAC fund to save you time and help you meet and exceed your fundraising goals.

Moderators
avatar for Jennifer Miller

Jennifer Miller

Director of Product, Fundraising, Paciolan

Sponsors
avatar for FanMaker

FanMaker

CEO, Fanmaker
FanMaker powers loyalty programs, kids clubs, and student attendance apps for professional and collegiate sports teams. Our fan rewards programs are now available inside your Sidearm app! FanMaker's membership programs integrate point-of-sale, ticket purchase/transfer/scan data, donations... Read More →


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon F

10:15am PST

How to - Best Practices: How-to Reporting
Take a deep dive into new Paciolan reporting tools, including the PAC Platform, ticketing, and fundraising insights, and dashboards featuring live demos of these tools. In addition, we'll cover ways to quickly solve your reporting questions and allow you to ask questions to product experts in this interactive session.

Moderators
avatar for Kevin Willis

Kevin Willis

Senior Product Manager, Paciolan

Speakers
avatar for Hannah Herbig

Hannah Herbig

Business Intelligence Engineer, Paciolan


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon C

10:15am PST

Marketing & Sales: Reimagining Your Digital Marketing Strategy
The digital world continues to change, and we must adapt to protect consumer privacy and maintain marketing success. Converging factors, including changes to Apple iOS and the eventual deprecation of 3rd party cookies, requires a strategic plan to future-proof your business. We'll cover proven practices, including focusing on first-party data, new technologies from Google, Snowflake, and Oracle, and tools to help you navigate this changing landscape.

Moderators
avatar for Craig Ricks

Craig Ricks

CMO, Paciolan
As Chief Marketing Officer, Craig oversees all corporate marketing initiatives, including strategic marketing programs, client marketing, conferences, public relations, branding, and advertising. In addition, Craig leads a team that offers digital services to help clients of all genres... Read More →

Speakers
avatar for Alex Collar

Alex Collar

Account Manager, Sports Marketing, Google
avatar for Bailey Schlotfeld

Bailey Schlotfeld

Associate Director of Marketing & Fan Experience, Purdue University
avatar for Nevada Colwell

Nevada Colwell

Marketing/Digital Media Supervisor, Las Vegas Events
As the Marketing/Multimedia Specialist, Nevada is involved in the marketing, ticketing, communications, logistical planning, creative design, and support of sponsorship and operations for all LVE events. In addition, he directs the digital, database, and social media initiatives for... Read More →
avatar for Kyle Bruce

Kyle Bruce

Associate Athletics Director, Digital Strategy & Innovation, Virginia Tech

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon A

10:15am PST

Mobile Ticketing: Lessons Learned from Mobile-First Strategies
This year everyone dove in headfirst with mobile ticketing with capacity back to 100%, and customer demand returning; mobile ticketing was front and center on event day. We'll hear from different institutions how they rolled out gradual vs. aggressive "all in" mobile strategies, lessons learned, and more.

Moderators
avatar for Liz Kelley

Liz Kelley

Client Partner, Paciolan

Speakers
avatar for Dianne Whitehair

Dianne Whitehair

Ticketing Systems Manager, University of Texas, Performing Arts
Ticketing Systems Manager, Texas Performing Arts
avatar for Chad Erwin

Chad Erwin

Director of Ticket Operations & Analytics, Grand Rapids Griffins
avatar for Brennan Garcia

Brennan Garcia

Assistant AD of Ticket Sales & Services, Kansas State University
avatar for Justin Gunter

Justin Gunter

Assistant Athletics Director, Athletic Ticket Office, University of Alabama

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon D

10:15am PST

PAC Platform Product: Unlock Pricing with Seat Management
Maximize revenue using multiple pricing strategies and the PAC Platform's Seat Management features. See how your peers deployed all the tools at their disposal to manage market price and demand more efficiently - yes, even through the pandemic.

Speakers
avatar for Shawn Pons

Shawn Pons

Senior Director, Product Management, Paciolan
avatar for Jeff Robins

Jeff Robins

Client Partner, Paciolan

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon B

10:15am PST

Visions: Evolution of Ticketing - Providing More Options for Fans & Patrons
Consumer preferences are changing. When customers buy, what tickets they choose, and how they consume live entertainment continues to evolve. Customers want more convenience, efficiency, the best ticketing options and to feel safe returning to your venue. Join us as we discuss rethinking the season ticket, memberships and auto-renewals, and other flexible packaging options to satisfy changing fan/patron demand.  

Moderators
avatar for Alan Pandiani

Alan Pandiani

Director, College Athletics, Paciolan

Speakers
avatar for Michael Solomon

Michael Solomon

Senior Vice President, Annual Fund & Donor Services, Texas A&M, 12th Man Foundation
avatar for David Simpson

David Simpson

Director of Ticket Sales & Service, Fox Theatre Atlanta
avatar for Bryan Derbyshire

Bryan Derbyshire

CEO & Founder, Protecht
avatar for Rob Clark

Rob Clark

Senior Deputy AD, San Jose State University

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday March 1, 2022 10:15am - 11:15am PST
Grand Salon E

11:15am PST

Break
Break

Tuesday March 1, 2022 11:15am - 11:30am PST
Expo Hall located in the Huntington Ballroom

11:30am PST

Fundraising: Blurring Lines Between Donations and Season Tickets, RSD, & Memberships
Our business models are changing and ticketing and fundraising work more closely than ever. We'll showcase peer institutions that have effectively erased the line between season tickets and donations in their business model. We'll cover required seat donations, integrated benefits including parking, and how to attract more donation revenue.

Moderators
avatar for Elsie Kuresa

Elsie Kuresa

Client Partner, Paciolan

Speakers
avatar for Grant Duncan

Grant Duncan

Associate Athletic Director, Championship Resources, Virginia Tech
avatar for Ashlee Shidler

Ashlee Shidler

Director of Ticket Operations, 12th Man Foundation
avatar for Justin Zenz

Justin Zenz

Director of Athletics Ticketing, James Madison University

Sponsors
avatar for FanMaker

FanMaker

CEO, Fanmaker
FanMaker powers loyalty programs, kids clubs, and student attendance apps for professional and collegiate sports teams. Our fan rewards programs are now available inside your Sidearm app! FanMaker's membership programs integrate point-of-sale, ticket purchase/transfer/scan data, donations... Read More →


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon F

11:30am PST

How to - Best Practices: Event Readiness
This year created many opportunities and challenges to get new staff up to speed for events as our industry came back into full swing with live events. This session will discuss ideas and processes to share knowledge, amplify your team's effectiveness, and prepare your staff for future events.

Moderators
avatar for Caroline Fenton

Caroline Fenton

Sr Business Consultant, Paciolan
avatar for Derek Houtz

Derek Houtz

Professional Services Consultant, Paciolan

Speakers
avatar for Cody Chaney

Cody Chaney

Assistant Athletic Director – Ticket Operations & Revenue Generation, Auburn University
avatar for Kyle Koch

Kyle Koch

Associate AD, Sales and Service, University of Delaware
avatar for Sara Callaway

Sara Callaway

Ticket Operations Manager, The Monument
avatar for Bryan Shearon

Bryan Shearon

Director of Ticketing, Xtream Arena, Spectra Venue Management


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon C

11:30am PST

Marketing & Sales: Oracle Eloqua Showcase
With the transition to Oracle Eloqua for marketing automation, there are robust and easy-to-use tools at your fingertips to segment and target customers and provide personalized experiences that drive ticket sales. Hear from FanOne and Oracle experts who will share tips and tools in the platform and learn from clients that have already realized great results on the platform.

Moderators
avatar for Kyle Murphy

Kyle Murphy

Director, FanOne Marketing Services, Paciolan

Speakers
avatar for Michaela Patt

Michaela Patt

Manager, Marketing Automation, Paciolan
avatar for Mark Campbell

Mark Campbell

Area Vice President of Sales, Oracle Marketing Cloud, Oracle

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon D

11:30am PST

Mobile Ticketing: Beyond Mobile Ticketing - Parking, Premium, Hospitality and More
With the massive push towards mobile, the fan experience goes way beyond ticketing and extends into parking, concessions, fan engagement, and more. Hear from industry experts and teams who leveled up their mobile fan experience with a comprehensive full mobile-first strategy.

Moderators
avatar for Ryan Miller

Ryan Miller

Client Partner, Paciolan

Speakers
avatar for McK Williams

McK Williams

Associate A.D. / Development, University of Oklahoma Athletics
McK Williams rejoined the University of Oklahoma Athletics staff in March 2011 as Assistant Athletics Director for Ticket Operations after four years at Rutgers University. In this position, Williams leads all ticket operations and works in conjunction with the Sooner Club and Marketing... Read More →
avatar for Jeff Rubin

Jeff Rubin

President & CEO, SIDEARM Sports
In 1998 founded SIDEARM Sports – a Learfield company recognized as the nation’s leading digital provider serving more than 1,100 partners all across the U.S.Continues to be extremely involved in providing direct oversight into SIDEARM’s daily operations and business and technology... Read More →
avatar for Chris Elliston

Chris Elliston

Executive Vice President, ParkHub

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon E

11:30am PST

PAC Platform Product: Reimagining the Consumer Experience
Big changes are happening for your patrons as mobile continues to take prominence. From event discovery to the checkout/purchase flow, to donation management, we want their experience to be frictionless and delightful so that they return again and again. In this session, PAC product leaders will share the latest releases in consumer touchpoints and look at future plans.

Speakers
avatar for Jennifer Miller

Jennifer Miller

Director of Product, Fundraising, Paciolan
avatar for Scott Larson

Scott Larson

Senior Director, Product, Paciolan

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon B

11:30am PST

Visions: Harnessing your Data to Better Engage Customers and Drive Revenue
Discover the power of your most important asset, your customer data. We'll demonstrate the importance of first-party data, how to think differently about marketing to customers with a data-driven approach, and be efficient from a privacy perspective. You will also hear best practices for customer engagement, retaining fans, and engaging new audiences.

Moderators
avatar for Mike Festa

Mike Festa

Manager, Reporting Business Intelligence, Paciolan

Speakers
avatar for Joe Rafanelli

Joe Rafanelli

Asst. Athletic Director - Ticketing and Data Analytics, Rutgers University Athletics
Joe Rafanelli has served as the Assistant Athletic Director for Ticketing & Data Analytics with Rutgers Athletics since December 2017. Rafanelli is primarily responsible for the overall organization of the Athletic Ticket Office and ticket sales partnership activities, which includes... Read More →
avatar for Robbie Smith

Robbie Smith

Data Consultant, Paciolan

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday March 1, 2022 11:30am - 12:30pm PST
Grand Salon A

12:30pm PST

BBQ Lunch
Join us for lunch prior to your afternoon keynote.

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Tuesday March 1, 2022 12:30pm - 1:30pm PST
Lighthouse Courtyard

1:30pm PST

Afternoon Keynote with Allyson Felix, Hosted by Kim Damron
Join us on Tuesday (3/1) at 1:30 pm PT when Kim Damron chats with the inspirational Allyson Felix, Olympic Athlete and activist!

Moderators
avatar for Kim Damron

Kim Damron

CEO & President, Paciolan
As President and CEO of Paciolan, Kim manages the direction and vision for the entire company, including client satisfaction, retention and direction of all products, services and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging... Read More →

Speakers
avatar for Allyson Felix

Allyson Felix

Olympic Athlete and Activist
An empowering and inspiring figure, Allyson Felix, stands alone. She is the most decorated Track & Field Olympian in U.S. history. She was honored by TIME as one of the Most Influential People of 2020 and 2021. In addition, Sports Illustrated recognized Allyson on their 'Unrelenting... Read More →


Tuesday March 1, 2022 1:30pm - 2:30pm PST
Grand Salon D

2:30pm PST

Break
Break

Tuesday March 1, 2022 2:30pm - 3:00pm PST
Expo Hall located in the Huntington Ballroom

3:00pm PST

Fundraising: Sustained Donor Momentum and Fundraising Best Practices
Last year everyone leaned into fundraising for the apparent reason of fewer tickets and less inventory to sell. Join thought-leading organizations that continue to push those fundraising initiatives to drive incremental donations and roll out successful new programs to generate incremental fundraising revenue.

Moderators
avatar for Tim Cavanaugh

Tim Cavanaugh

Client Partner, Paciolan

Speakers
avatar for Jake Bajwa

Jake Bajwa

Associate Director, Development, Cincinnati Arts Association
avatar for Tyler Reichwein

Tyler Reichwein

Senior Director of Business Development, Learfield Amplify
avatar for Jennifer Berquist

Jennifer Berquist

Associate Athletics Director - Development, Kansas Athletics
avatar for Matt Monroe

Matt Monroe

Associate AD - Ticket Sales & Ops, University of Maryland

Sponsors
avatar for FanMaker

FanMaker

CEO, Fanmaker
FanMaker powers loyalty programs, kids clubs, and student attendance apps for professional and collegiate sports teams. Our fan rewards programs are now available inside your Sidearm app! FanMaker's membership programs integrate point-of-sale, ticket purchase/transfer/scan data, donations... Read More →


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon F

3:00pm PST

How To: Measuring Marketing Success With Google Analytics
Google Analytics is a powerful tool to measure the success of sales and engagement efforts across multiple channels. Learn how to avoid gaps in your measurement and set yourself up to understand how different tactics contribute to your marketing campaigns. We’ll examine real-world examples from arts and college athletics, including direct sales efforts, comprehensive email campaigns, and fan engagement. We’ll also take a quick look at the future with GA4.

Speakers
avatar for Mark Baker

Mark Baker

Digital Marketing Specialist, Paciolan


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon C

3:00pm PST

Marketing & Sales: Salesforce + Oracle Eloqua Today & in the Future
Dive into Salesforce strategies with our subject matter experts and uncover tools to help you be successful and more efficient in your busy day. We'll also dive deeper into the Eloqua tools that integrate into Salesforce, including Profiler and Engage, as well as future opportunities to leverage these tools to help your team drive record-setting results.

Moderators
avatar for Andrew Campbell

Andrew Campbell

CRM Analyst, Paciolan
avatar for Chris Carney

Chris Carney

Senior CRM Manager, Paciolan

Speakers
avatar for Kent Dubler

Kent Dubler

Assistant Director, James Madison University

Sponsors
avatar for Protecht

Protecht

EVP, Head of Brands, Lindsey Callinsky
Don’t risk compromising the customer experience to factors outside of your control. Protecht puts the power back into your hands with an award-winning embedded technology that lets your customers purchase an insurance policy right from your platform without interrupting the checkout... Read More →


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon A

3:00pm PST

Mobile Ticketing: Access Readiness
Fans came back in droves in the fall and preparing your staff and venue operationally was more important than ever after an interruption to our industry. Hear from peers who dove into NFC and mobile ticketing how they prepared for event day. We will also share tips and NFC best practices to prepare your staff for a seamless experience.

Moderators
avatar for Corinne Hahn

Corinne Hahn

Manager, External Services, Paciolan

Speakers
avatar for Mike Williamson

Mike Williamson

Product Manager, Paciolan
avatar for Ron Friedman

Ron Friedman

Senior Manager, Technical Customer Service, Paciolan
avatar for Quinn Mead

Quinn Mead

ASSISTANT MANAGER, TICKET OPERATIONS, University of Iowa

Sponsors
avatar for Janam Technologies

Janam Technologies

Operations & Supply Chain Manager, Scott Leung
Janam is the leading provider of handheld scanners for the venue access market. Recently, Janam launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware... Read More →


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon E

3:00pm PST

PAC Platform Product: What's Next in Mobile Ticketing
Last year's migration to mobile gave us a lot of insights and ideas. Join us as we convert those insights into features and functions we are going to roll out in the next year to make mobile ticketing simpler, more seamless, and more focused on the fan experience.



Speakers
avatar for TJ Octavio

TJ Octavio

Senior Director, Ticket Services, Wells Fargo Center
avatar for Shawn Pons

Shawn Pons

Senior Director, Product Management, Paciolan
avatar for Scott Larson

Scott Larson

Senior Director, Product, Paciolan
avatar for Danielle Pope

Danielle Pope

Director of Ticketing, Spectra - Augusta Entertainment Complex

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon B

3:00pm PST

Visions: Innovative Ticket Sales Strategies, and Proven Practices to Fill Venues
In many cases, demand is back, and live entertainment is thriving. However, there are still tickets to sell and significant revenue opportunities available to fill seats for your events. Join us as we discuss best practices to engage fans and technologies that sell more tickets efficiently.

Moderators
avatar for Jeff Robins

Jeff Robins

Client Partner, Paciolan

Speakers
avatar for Josh Rose

Josh Rose

Chief Business Officer, Fevo
Everything is better together! Fevo is revolutionizing how groups purchase and attend live events. Fevo facilitates easy, hassle free group ticket sales for consumers with social sharing and split-pay, allowing groups to organically grow by inviting their friends and their friends... Read More →
avatar for Jake Bye

Jake Bye

Executive Vice President, Learfield Amplify
Former NFL executive Jake Bye is the executive vice president for LEARFIELD Amplify. Bye oversees a team based in offices nationwide and reports to Kim Damron, CEO of Paciolan, a LEARFIELD company. By combining the best breed of technology, dynamic industry leadership, and reputable... Read More →
avatar for Kosha Irby

Kosha Irby

Chief Marketing Officer, Professional Bull Riders, LLC
avatar for Adam Flack

Adam Flack

Regional Marketing Director, Spectra Venue Managements, Iowa Events Center

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday March 1, 2022 3:00pm - 4:00pm PST
Grand Salon D

4:00pm PST

Coffee Break
Coffee Break

Tuesday March 1, 2022 4:00pm - 4:45pm PST
Expo Hall located in the Huntington Ballroom

4:45pm PST

Round Tables: Arts and Entertainment
Join your peers for an interactive round table discussion covering a wide variety of topics and tackle common challenges. Share ideas to help uncover best practices to better manage events, sell more tickets, generate revenue, perform your job efficiently, and elevate your career.

Moderators
avatar for Jim Clay

Jim Clay

Client Partner, Paciolan
avatar for Dusty Kurtz

Dusty Kurtz

President, Paciolan
President, TicketsWest.Com, Inc.
avatar for Nicole McCourt

Nicole McCourt

Senior eCommerce Operations Specialist, Paciolan

Tuesday March 1, 2022 4:45pm - 5:45pm PST
Grand Salon A

4:45pm PST

Round Tables: College Athletics
Join your peers for an interactive round table discussion covering a wide variety of topics and tackle common challenges. Share ideas to help uncover best practices to better manage events, sell more tickets, generate revenue, perform your job efficiently, and elevate your career.

Moderators
avatar for Kristy Spratt

Kristy Spratt

Director, College Athletics, Paciolan
avatar for Gary Styve

Gary Styve

Client Partner, Paciolan

Tuesday March 1, 2022 4:45pm - 5:45pm PST
Mariner's Ballroom

4:45pm PST

Round Tables: Mid-Majors
Join your peers for an interactive round table discussion covering a wide variety of topics and tackle common challenges. Share ideas to help uncover best practices to better manage events, sell more tickets, generate revenue, perform your job efficiently, and elevate your career.

Speakers
avatar for Amy Craig

Amy Craig

Senior EOS, Paciolan
avatar for Kelly Shoemaker

Kelly Shoemaker

Manager, eCommerce Operations, Paciolan
avatar for Derek Houtz

Derek Houtz

Professional Services Consultant, Paciolan


Tuesday March 1, 2022 4:45pm - 5:45pm PST
Grand Salon G

4:45pm PST

Visions: Conference Realignment - Impact on College Athletics Programs
There is continuous discussion around realignment with teams moving between conferences, significantly impacting their programs. Join us for a thought-provoking discussion as we tackle the impact of these changes, including scheduling, marketing, fundraising, and ticketing opportunities.

Moderators
avatar for Eric McKenzie

Eric McKenzie

Director, College Athletics, Paciolan

Speakers
avatar for Drew Martin

Drew Martin

Executive Senior Associate Athletics Director, External Affairs, University of Texas
avatar for Anthony Di Fino

Anthony Di Fino

Deputy AD, Cincinnati Athletics
avatar for Dr. Nancy Hixson

Dr. Nancy Hixson

Chief Executive Officer, Deputy Athletics Director, External, Air Force Athletics
avatar for Ryan Peck

Ryan Peck

Deputy Athletic Director, External Operations, Univeristy of North Texas

Sponsors
avatar for Fevo

Fevo

EVP & Co-Head, Sports & Entertainment, Colin Casey
FEVO lets friends shop together with the Friend-Powered Cart™. FEVO's social commerce technology allows friends to bring friends into their online shopping journey where they can gather, plan, and purchase together, right on your brand site. It all adds up to more shoppers, more... Read More →


Tuesday March 1, 2022 4:45pm - 5:45pm PST
Grand Salon C

5:45pm PST

Closing Reception
Come visit with your peers and sponsors prior to heading to the Fiesta at Ola Mexican Kitchen.

Sponsors
avatar for StubHub

StubHub

Partnerships & Business Development, Adam Budelli
At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →


Tuesday March 1, 2022 5:45pm - 7:00pm PST
Expo Hall located in the Huntington Ballroom

7:00pm PST

Fiesta at Ola
Join us at Ola Mexican Kitchen in Pacific City to cap off PACnet with our Tuesday Fiesta. Enjoy Parkaritas, cervezas, margaritas, and the best views on the California coast from almost every seat in the house.

Google maps directions

Sponsors
avatar for ParkHub

ParkHub

EVP, Sales, Chris Elliston
ParkHub is optimizing the world's journeys by providing cutting-edge enterprise technology to support the destination industry. The company's products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing... Read More →


Tuesday March 1, 2022 7:00pm - 10:00pm PST
Ola Mexican Kitchen (Pacific City)
 
Wednesday, March 2
 

9:00am PST

Become One with the Salesforce
Whether you're just getting started or a seasoned Jedi, spend time with our Salesforce experts to learn more features, best practices, and the secrets of the force. We'll tackle the new integration with Oracle Eloqua, dashboards, dive deep into reporting, and more.

Speakers
avatar for Chris Carney

Chris Carney

Senior CRM Manager, Paciolan
avatar for Andrew Campbell

Andrew Campbell

CRM Analyst, Paciolan


Wednesday March 2, 2022 9:00am - 10:30am PST
Grand Salon B

9:00am PST

Say Helloqua to Eloqua
Join our marketing automation team to dive into training, tips, and best practices for Eloqua. We'll cover message creation, targeting, executing campaigns, and reporting. We'll also dive into tips and tricks in the system to help you be efficient and level up your skills with Eloqua.

Speakers
avatar for Michaela Patt

Michaela Patt

Manager, Marketing Automation, Paciolan
avatar for Allison New

Allison New

Marketing Automation Specialist, Paciolan


Wednesday March 2, 2022 9:00am - 10:30am PST
Grand Salon A

9:00am PST

Ticketing of Champions: Test your Knowledge
Put your ticketing knowledge to the test in this interactive game show session! PAC experts will cover hot topics such as auto-import, online transfer, the new bill plan reports, new cancel processes, print now, and more. Join the fun!

Speakers
avatar for Caroline Fenton

Caroline Fenton

Sr Business Consultant, Paciolan
avatar for Derek Houtz

Derek Houtz

Professional Services Consultant, Paciolan


Wednesday March 2, 2022 9:00am - 10:30am PST
Grand Salon C

9:00am PST

Welcome to the Fun(d) House
Learn the latest features within Paciolan's fundraising technology and sharpen your skill sets side-by-side with PAC experts. We'll share  "how-to tricks" and "did you know tips" to help you save time and master new features in the Paciolan system.

Speakers
avatar for Kristi Dyer

Kristi Dyer

Business Consultant, Paciolan


Wednesday March 2, 2022 9:00am - 10:30am PST
Catalina Room
 
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